Question 1

1.	When will my order ship?

Accepted Answer

Most QOCEAN orders ship within 2–4 business days. You’ll receive a tracking link by email as soon as your order leaves our studio.

Question 2

2.	How long does delivery take?

Accepted Answer

Delivery times depend on your location. Within India, orders usually arrive in 7–14 business days after dispatch. International delivery times vary by carrier and customs.

Question 3

3.	How do I choose the right size?

Accepted Answer

Each product page includes a size guide and fit notes. If you’re between sizes, we recommend sizing up for a more relaxed fit. You can also contact us with your measurements for a personalized suggestion.

Question 4

4.	Can I return or exchange an item?

Accepted Answer

Yes. Items in original condition with tags attached can usually be returned or exchanged within 7 days of delivery. Final sale or customized pieces may not be eligible. Please see our Returns & Shipping Policy for full details.

Question 5

5.	What if my order arrives damaged or incorrect?

Accepted Answer

If something isn’t right, contact us within 48 hours of delivery with your order number and photos. We’ll review and help with a replacement or solution as quickly as possible.

Question 6

6.	Which payment methods do you accept?

Accepted Answer

We accept major cards, UPI, and other secure payment options shown at checkout. All payments are processed through encrypted gateways.

Question 7

7.	How do I care for my QOCEAN pieces?

Accepted Answer

Care instructions are listed on each product page and on the garment label. In general, we recommend gentle washing, avoiding harsh detergents, and air‑drying to preserve fabric and color.

Question 8

8.	Can I change or cancel my order after placing it?

Accepted Answer

If you need to change or cancel your order, contact us as soon as possible with your order number. We’ll do our best to help if your order hasn’t been processed yet.

Frequently asked questions

1. When will my order ship?

2. How long does delivery take?

3. How do I choose the right size?

4. Can I return or exchange an item?

5. What if my order arrives damaged or incorrect?

6. Which payment methods do you accept?

7. How do I care for my QOCEAN pieces?

8. Can I change or cancel my order after placing it?

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